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MESSAGEFROMJANETHORNECHAIRMANDearValuedClientMyvisionforFirstServiceResidentialwastoensurethatitremainsthemostrespectedpropertymanagementcompanyinBritishColumbia.Myaimwastoprofessionalizeandelevatethestratamanagementbusiness.WiththatsaidIamextremelyproudoftheteamofprofessionalswehaveassembledduringthisjourney.ThisteamhasnotonlyhelpedachievethesegoalsbuthasalsoplayedasignicantroleinFirstServiceResidentialbecomingtheleadingresidentialpropertymanagementcompanyinMetroVancouver.AftercarefulconsiderationIhavedeterminedthatthetimeisrighttopromoteScottDouglastoPresidentofFirstServiceResidentialBC.IwillremaincloselyassociatedwiththecompanyintheChairmanposition.Scotthasdemonstratedanexcellenttrackrecordofsuccessinthedifferentservicebusinesseshehasled.HisprinciplebasedleadershipdeepbusinessknowledgecustomerserviceexcellencephilosophyandstrongclientrelationshipsuniquelyqualifyhimtotakeoverasPresident.Ihavenodoubthewillcontinuetoinspireourteamtopursuethehighlevelofstandardswehaveestablishedforourcompany.IwillcontinuetoworkwithScotttoensureaseamlesstransition.IlookforwardtoworkingcloselywithhimonavarietyofstrategicinitiativesandspecialprojectsinmycapacityasChairman.Thistransitionwillensureweremaindedicatedtodeliveringhighqualityservicetoourclients.FirstServiceResidentialisastrongorganizationthatwillcontinuetoinnovateandleadandIamcondentthatScottwillguideFirstServiceResidentialBCintherightdirection.SincerelyJaneThorneChairmanFirstServiceResidentialBC1